- DATE:
- AUTHOR:
- The Cotality CMS team
Unscheduled Fix for Review PDF Process Failures (Production)
DATE:
AUTHOR:
The Cotality CMS team
Overview
Cotality executed an unscheduled maintenance event on September 16 at 5:15 PM Central Time to address a critical issue affecting the Production environment for CMS.net.
Issue Resolved
This maintenance corrected an issue causing the Review PDF process to fail in specific scenarios.
User Impact
During the update, users may have experienced:
Intermittent access issues
Degraded performance
The need to re-login or refresh their screen
Support Contact Information
Phone: 1-888-963-3330
Hours: Weekdays, 7:00 a.m. – 7:00 p.m. CT
Customers are encouraged to contact their Client Success Manager with questions about this maintenance event.