Unscheduled Fix for Review PDF Process Failures (Production)

Overview

Cotality executed an unscheduled maintenance event on September 16 at 5:15 PM Central Time to address a critical issue affecting the Production environment for CMS.net.

Issue Resolved

This maintenance corrected an issue causing the Review PDF process to fail in specific scenarios.

User Impact

During the update, users may have experienced:

• Intermittent access issues

• Degraded performance

• The need to re-login or refresh their screen

Support Contact Information

• Email: FNCSupport@Cotality.com or fncsupport@corelogic.com

• Phone: 1-888-963-3330

• Hours: Weekdays, 7:00 a.m. – 7:00 p.m. CT

Customers are encouraged to contact their Client Success Manager with questions about this maintenance event.

Additional Resources

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